Privacy Policy

Chinoke Imports is responsible for the personal information described here. Our head office is Villa Vista Mall, Meru, Kenya. For anything on this page, write to contact@chinokeimports.com.

When you request a quote. Your name, email address, phone number, the origin and destination of the shipment, the cargo type and weight, and anything you write in the notes. If you started from a product or service page we record which one, so we know what prompted the enquiry. We also store the page you submitted from and your browser’s user-agent string as coarse abuse signals.

When you subscribe to updates. Your email address and the page you subscribed from. Nothing else.

When you create an account. Your email address and password, held by our authentication provider — we never see the password itself — plus any name, company and phone number you add to your profile.

When you track a shipment. The tracking number and email address you type are used to look up that one shipment. They are not stored.

Automatically. Your IP address is recorded briefly against a counter that limits how often a form can be submitted from one place. We do not use advertising or analytics trackers, and the site sets no marketing cookies.

To answer your enquiry and quote for the work; to run your account and show you your own shipments and quotes in the portal; to send the updates you asked for; and to keep the forms on this site from being abused. We use it for nothing else, and we do not sell it or share it for anyone else’s marketing.

We keep the site running with a small number of service providers, each of which processes data only on our instructions: our hosting provider, our database and authentication provider, our transactional email provider (which delivers enquiry notifications and account emails), our file storage provider (which holds catalogues and shipment paperwork), and a bot-protection service that checks form submissions. Some of these operate outside Kenya, so your information may be processed abroad under the contractual protections those providers offer.

Enquiries are kept while they are being worked and for as long as we need them as a record of the business relationship. Account and profile data is kept until you close the account. Newsletter subscriptions are kept until you unsubscribe. Rate-limit records are short-lived counters and are not a history of your visits.

You can ask us for a copy of what we hold about you, ask us to correct it, or ask us to delete it. Every marketing email carries an unsubscribe link, and you can ask us to stop at any time by writing to contact@chinokeimports.com. Signed-in customers can update their own name, company and phone number in portal settings.

The site is served over HTTPS. Access to your data is enforced in the database itself, row by row, so a signed-in customer can reach their own records and nobody else’s. Shipment paperwork is held in private storage and is served only through short-lived links generated for the person entitled to see it. No system is perfect, but we treat a failure here as the most serious kind of failure we can have.

If this policy changes we will update this page and the date above. Material changes will be brought to your attention rather than left here quietly.